- The client is always right: we work in a way that suits the client. But not in legal matters. If the client is wrong about legal matters, we must politely tell them so; a client who has been honestly informed about the legal risks will be grateful to us.
- Integrity. We are a commercial organisation, but work is an integral part of our lives and definesus as individuals. Morality, ethics and integrity in our work are our dogma.
- Rule of Law. Our advice must always be within the bounds of applicable law. We cannot advise clients by helping them to break the law, but we can help clients who have knowingly or unknowingly committed an offence to protect their interests within the limits allowed by the legal system.
- Client focus. We seek to understand our client's business and objectives, not just to answer a legal question. We do not quote the law, but find out all the intricacies of its application and look for ways to solve the client's problem. Even if the client asks a very narrow question, we have to look at the bigger picture and offer them non-standard solutions. Before answering a client's question, we should try to find out why the question has arisen in the first place.
- Business approach. Civil law advice is useless if it does not take into account tax, customs, currency and other relevant aspects. We should always be prepared to consult colleagues who are specialists in related fields in order to provide the client with a truly workable solution.
- Deadlines. We aim to respond to client enquiries promptly. As a general rule, we should be able to respond to a client within 3, maximum 5 working days (unless of course we are dealing with very large projects). If the client has set a deadline for a response, which we have accepted, that deadline is unchangeable.
- Confidentiality. We do not divulge any information that comes to our attention in connection with the work, except as expressly provided in the contract with the client or with the client's consent.
- Intelligence and courtesy in relations with clients, partners (subcontractors, contractors, translators, notaries, etc.), authorities and other persons, as well as in internal communications, are mandatory. Subcontractors, contractors, translators, notaries, etc. are our partners and we will not treat them with arrogance or disrespect or violate their rights. We remember that we must communicate with them as we want them to communicate with us.
- The Company has a Practice Guide for standard actions and situations, a standard for email communications and approved templates for statements and other documents to be used.
- Our team (lawyers, tax and financial advisors, administrative staff, assistants, IT support, in-house translator and secretary) is our most valuable asset. We are a team and we support and respect each other. We must be ready to help, to advise and to step in. Each person working in the MAGENTA Legal team is perceived by clients, partners and the public as a representative of the firm; therefore, each employee must consider the potential impact on the entire team when communicating with third parties or speaking publicly (including social media).
- Maintaining a work-life balance is our value and improving professional qualifications and developing new skills is a prerequisite for development.
Approved by the MAGENTA Legal team at the general meeting on 19.12.2024.